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REFUND POLICY

Cash refunds are not allowed for card payments. The rules of international payment systems regulate the return procedure.

Article 26.1 of the Federal Law «On Protection of Consumer Rights » The return procedure is regulated.»

  • The consumer has the right to refuse the goods at any time before handing over the goods, and after handing over the goods — within seven days;
  • Return of goods of proper quality is possible if its trade dress, consumer properties, label, as well as a document confirming the fact and conditions of purchase of the specified goods;
  • The consumer has no right to refuse goods of proper quality, which have individually specific properties if the specified goods can be used exclusively by the person who acquires them;
  • When the consumer rejects the goods, the seller must return the amount of money paid by the consumer under the contract, except for the seller’s expenses for delivery of the returned goods from the consumer, no later than ten days from the day the seller receives the goods from the carrier service.

To get a refund to your bank card, you must fill out the «Money Refund Application,» which will be sent by the company to your e-mail address upon request, and send it, along with a copy of your passport, to fluidefit@gmail.com.

The refund will be made to the bank card within 21 (twenty-one) business days from the date of confirmation of the product’s marketable condition and verification of the correctness of the application.

To get a refund for transactions made in error, the customer must submit a written request and attach a copy of the passport and receipts confirming the erroneous charge-off. This application must be sent to fluidefit@gmail.com.The amount of refund will be equal to the amount of purchase, excluding delivery. The time of consideration of the Application and refund begins to be calculated from the date of receipt by the Company of the Application. It is calculated in working days excluding holidays/days off.

The amount of refund will be equal to the amount of purchase, excluding delivery. The time of consideration of the Application and refund begins to be calculated from the date of receipt by the Company of the Application. It is calculated in working days excluding holidays/days off.

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